FH Membership Policy

FH Membership Policy

Earn Points

Rewards can currently be earned for the following actions:Making purchases — every time you make a purchase in our Stores or on our Online Shopping Platform you earn points based on the price of products purchased and your current Loyalty Level. These points are added to your Points balance.

Points are earned on purchased value and therefore exclude discounts.

Loyalty Level

When you sign up on our Online Shopping Platform, you will automatically be assigned to the Silver Loyalty Level.As you accumulate points, your Loyalty Level can be upgraded and you can enjoy different benefits as per the table below:

 

 

Access to Gold and Platinum Loyalty level is valid for a period of 12 calendar months and refreshes every month.

Redeem Points

You can redeem your Points at the Point Of Sales in our Stores or at checkout on our Online Shopping Platform. If you have accumulated enough Points to redeem them you will have the option of using Points as one of the payment methods. The option to use Points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable Points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Proof of ID

Fashion House reminds its customers that to be able to collect or redeem points in store, they need to have a photo identification document at all times, such as National Identity card or Passport page.

Points Minimums

Points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your Points until you accrue a minimum number of Points, at which they will become available for redemption.
Points may also be capped at the maximum value of Points which can be accrued. If this option is selected you will need to redeem your accrued Points before you are able to earn more Points.

Manage your Points

You have the ability to view and manage your Points through your Customer Account. From your account you will be able to view your total Points, minimum needed to redeem and a cumulative history of Points acquired, redeemed and lost.The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding Points, including expiration notifications.

Points Expiration

Points will expire after 365days. Points will expire in the order form which they were first earned.

Note:

• Points can be used as store credit in our system only. Redeeming to cash is not allowed.
• You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose Points, as well as point expiration notifications. This option is found in the Points section of the My Account area.
• The loyalty scheme being subject to changes and improvements, the company reserves the right to change the system and scheme at all times.
• Please visit our FAQ page or send a message to Fashion House for additional information.